how long will my order take to arrive?

all our boxes are hand-packed to order to ensure the upmost freshness and quality of our ingredients but we still aim to prepare and ship all deliveries within 3 days of your order being placed.  we use 'ups standard' as our default delivery service which guarantees delivery within 48 hours of shipping on week days.  This means that your order should (in normal circumstances) arrive well within 7 days of your confirmation email.

can I place an order for a specific delivery date?

we know that our boxes are perfect for gifts!  we will always try to help you surprise someone on their special day. 

please contact us directly with any specific needs and we will see how best we can help. 

are there any restrictions on deliveries?

unfortunately at this time we can only deliver to The united kingdom, excluding northern Ireland.

If you require a delivery to the Scottish highlands or isles, please contact us before placing your order as there may be an additional shipping charge, depending on your location.

can I include a personalised message in a box?

Yes!  Our unique gift cards are printed on recycled paper that contains embedded seeds so when they are planted they will grow into a mini wild meadow garden!  

Either write your message in the 'add a note' section of the checkout page and we will print it for you or email us a photo of your own handwritten message or drawing (along with your order number) and we will add your image to the gift card.

can I return my order?

unfortunately we can't accept returns due to the nature of our products but if you have any problems with your order please don't hesitate to get in touch with us.

help! My order hasn't arrived!

if your order hasn't arrived within 7 days of your email confirmation please get in touch with us and we will look into it for you.

what should I do if my order arrives damaged?

we want you to enjoy your boxes as much as we enjoyed creating them for you.  if you have any issues on delivery please take some photos and email them to us and we will be happy to help.

can your packaging be recycled?

we have carefully selected all of our packaging to ensure that it is environmentally friendly. 

Our boxes are made from recycled materials and the sleeves are printed with 100% vegetable based inks on paper sourced from sustainably managed forests.  Our stickers and labels are biodegradable and can either be peeled off and composted at home or left on the packaging for processing at your local recycling centre.  the packing peanuts inside our boxes are 100% biodegradable and compostable.  if you don't compost, just pop them in a water filled sink and they will dissolve! we use glass bottles (wherever possible) for our liquids and our doypack pouches can be recycled.

Where can I find allergen information about your products?

The ingredients in Premium Cocktail Kits can be found on the product page in the 'additional information' section.  these details are also on the product labels on the bottles and packets when your box arrives.

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Our boxes are produced in an environment where a range of other products are enjoyed.  although we take every precaution when handling the products they may contain trace quantities of other allergens.  Please consider this when placing your order.